Veteran liaisons that work in congressional offices are inundated with complaints about the VA and they help open casework for those constituents and deal directly with the VA on behalf of the veteran. You sign a privacy act release form giving the liaisons the legal ability to deal with them for you. In certain situations this could help the veteran obtain benefits faster and become a check and balance that would keep the VA honest with the patient. Obviously there would have to be restrictions and regulations. But overall it would benefit more than what is in place now.