When I first read this I thought it was referring to employees not performing. I then read the summary and was left wondering. Finally I read the "in depth" and now it sounds like an equipment issue. We have spent millions since 2001 and haven't fixed the problem. Whether it's poor employees, poor training or poor equipment it boils down to incompetence. Do we really need a bill to straighten this out? No wonder government is so messed up.