Helping vets collect the information needed to file for benefits would help both the veteran and VBA, but trying to walk an application through the approval process would slow everything down. I retired from VA a decade ago. I am a CPA and I was responsible for auditing these processes. After retirement I helped some veterans with their claims. Collecting the information required for approval is most often the problem. Sometimes Congress can change a law that releases a flood of applications that can overwhelm the system.