Of course these companies should not impose penalties on these families.
Managing to live a life, maintain a relationship and possibly a family is difficult enough without companies adding to the financial burden by taking advantage of every single opportunity to levy fees. I had a hard time with this same thing after a bad accident and long hospital stay - I can’t imagine how much worse it is for military families. Our soldiers have a hard enough time as it is. They make sacrifices I don’t have to. Fighting with the cable company seems petty compared to that, and I don’t think their families should have that burden.