Back to Support your 911 Dispatchers

God Created the dispatcher -Thanks Peggy - These words are so very true

The Angel walked in and found the Lord walking around in a small circle and muttering to herself. " What are you working on now Lord ?" He asked. "Well I finished creating a police officer, now I'm working on a dispatcher." Since the angel could see nothing in the room, he asked God to tell him about it.

"It's somewhat like the police officer model, but it has 5 hands: one for answering the phone, two for typing, one for answering the radio and one for grabbing a cup of coffee.

The arms had to be placed fairly carefully since all the dispatcher's tasks have to be done simultaneously. The digestive system is a little complicated since it runs on coffee and food that can be delivered, but seldom needs to get up for the rest room. I made the skin out of tempered duralite covered with Teflon. A dispatcher's hide has to be tough enough to withstand darts from cranky officers, jabs from citizens and the lack of attention by the administrations, but not show any signs of wear and tear. A dispatcher only needs one pair of eyes, but there are five sets of ears; one set for the telephone, one for the main radio, two for the other radios it has to monitor and one to hear everything else going on around it. They fit all right on the head since it has to be extra long for the brain anyway.

The brain has to be enormous so it can remember a full set of 10 codes, phonetic alphabet, at least two hundred different voices, the entire contents of three different SOP manuals, two Teletype manuals, and an NCIC code book. Of course, I left enough extra space for it to learn the individual quirk of every different Sgt, Lt. Shift Commander, Fire Chief and other supervisors and the ability to keep them all straight. There also has to be room for it to learn which situations need an officer and which don't and also the ability to determine in less than a minute what to do with any given event. There is a built in condenser so it can take an hour long explanation, put it into 30 seconds worth of radio transmission, but still get the whole story across.

Those switches in the front are for emotions. It has to be able to talk to a mother whose child has just died - but not feel pain, a rape victim with empathy, a suicidal person with calmness and reassurance and abusive drunks without getting angry. When one of the officers yells for help, it can't panic and when someone doesn't make it, the dispatcher's heart mustn't break.

That little soft spot just to the left of the emotions switch is for the abandoned animals, frightened children and the little old ladies who are lonely and just want to talk to someone for a few minutes. The dispatcher has to care very much for the officers and firefighters it serves, without getting involved with any of them so I added another switch for that. Plus, of course, the dispatcher can't have any of its own issues to worry about while it is on duty, so that last switch turns those off.

The patience switch is turned up to high all the time and I've added an extra fuse to handle the overload. A dispatcher has to be able to function efficiently under less than good physical conditions and be flexible enough to withstand whatever whim the administration comes up with, while still retaining its general shape and form. That warm fuzzy shoulder is there for officers to use when they gripe, other dispatchers when they hurt and for those who are shell shocked by a horrible call and they just need someone to be there.

The voice gave me a little trouble; it has to be clear and easy to understand, calm and even when everyone else is screaming, but still able to convey empathy and caring while remaining totally professional. It runs for a full 16 hours on very little sleep, requires almost no days off and gets paid less than an executive secretary."

The dispatcher sounds wonderful!" said the angel " Where is this amazing creation ?" Well you see, " answered the supreme being with a sigh, and paused.

" Dispatchers are invisible unless they make a mistake".

So it's practically...


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