80,000 service sector jobs lost overseas - what's been your experience?

This week the ASU and FSU launched a report we commissioned from the National Institute of Economic and Industry Research (NIEIR) into offshoring of service sector jobs. It has confirmed that Australia has lost over 80,000 jobs offshore in the last four years…Read More

On the line and on the edge: ASU call centre report shows stress levels off the dial

>>> Visit the Stress-o-meter for call centre workers: http://www.callcentreunion.com.au The Australian Services Union (ASU) is today launching a national research report into Australian call centres. The research, which reports on the often unseen…Read More

October is the international Action Month for call centre workers

During October 2009 global union organisation UNI is coordinating an action month for customer service/call centre workers. The ASU is affiliated to UNI Global Union and so in October will be participating in the global campaign. The focus of the month is in…Read More

Help us improve call centres

Dear all The ASU has been contacted by call centre workers who have been required by their employer to obtain an ABN number and operate as an “independent contractor”. This includes workers being paid on a call rate basis (eg. $1.10 per call) instead of an…Read More

Call centre workers it’s your call - survey deadline looms

The deadline to complete the ASU's "It's your call" survey is 9am on February 27. The ASU wants to know how we can improve working in Australian call centres and we are asking all workers in the industry to tell us. You could also win a laptop or iPod by…Read More

ASU Call Centre Survey 2008 now open

The ASU Call Centre Survey 2008 was officially launched today. Follow the links to fill it out - you could win a laptop or iPod. And remember to tell all your family and friends working in call centres about the survey, too. The results will help us improve…Read More

It's your call - ASU Call Centre Survey 2008

Be the first to fill out our new nationwide survey. Visit http://www.asu.asn.au/callcentre/ to find out how.
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