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senate Bill S. 3727

Should Airlines be Required to Offer Cash Refunds to Customers for Flights Canceled Due to COVID-19?

Argument in favor

Customers deserve to receive refunds for flights they are unable to take during the COVID-19 pandemic, regardless of the reason for the cancellation. Returning customers’ cash to them during the economic crisis caused by COVID-19 should be a priority for airlines, which shouldn’t be allowed to treat their customers like piggy banks to help them ride out the COVID-19 pandemic.

J.Watkins's Opinion
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07/12/2020
Should be required to offer refunds. They should also be allowed to provide other compensating options to customers. Let the consumer have choices. This provides potentially mutualistic benefits for both airline companies and the consumer. Most importantly, the consumer would be in charge of their money, not the government regulation nor the business.
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Dean's Opinion
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07/12/2020
Yes; absolutely. The airlines accepted stimulus money so should pay passengers for cancellations. One airline will be laying off thousands in just a couple months; so, they be flush with our tax money.
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KansasTamale's Opinion
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07/12/2020
They shouldn’t be selling full flights. They shouldn’t be any traveling by plane without social distancing. I’ve flown a lot since 1973 and am appalled at the way people are treated today in airlines. The feeling I get when flying in America is the same I got when I had to ride a public bus in Guatemala - jammed together, sharing the bus with poultry & livestock while being stuffed in it like sardines. Social Distancing will never happen. So any flights canceled MUST BE REFUNDED
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Argument opposed

Requiring airlines to provide cash refunds to all passengers at a time when their business is sharply down could push many airlines into financial insolvency. This could, in turn, cause bankruptcies, layoffs, and other economic impacts that would hurt millions of workers and cause worse harm than airlines’ current policy of giving customers vouchers for future travel where possible.

Brian's Opinion
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07/12/2020
No, I don't think airlines have enough cash for this right now, and we can't keep giving them government loans to keep them solvent. I think credit for future flights with no fees for changes is fair, until such a time as those cannot be honored. If at some point the airline becomes insolvent and cannot honor flight credits, then the government may need to step in to ensure refunds to customers. I don't want more bailouts for big businesses when small businesses and individuals are still hurting and waiting for assistance.
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singinghawk926's Opinion
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07/13/2020
From my POV the pandemic falls under the category of “force majeur”, similar to a hurricane or an earthquake which, while predictable to some degree, operate completely outside our ability to affect them in any way. Every one of us, including our corporate and government institutions, is completely unable to directly affect the occurrence of the virus. Our only influence is over how we respond to it. While I am a severe critic of much about corporations and the corporate oligarchy, the role of airlines and other businesses in maintaining some semblance of our economy and way of life can’t be minimized or disregarded. If we want to return to some similar, though likely severely changed, way of doing things in our country when the pandemic is over, we must bend where we can to ensure some of those contributors to our national economic engine survive intact, if possible.
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Just.Dave's Opinion
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07/13/2020
You gotta love the suggestion to stop selling planes at full capacity... What happened to global warming? Did it just stop when the pandemic showed up? And so we should just fly even more planes, but at half-capacity or less, and increase our carbon output? I'm all for your plan as trees and other plants require that carbon to live, so we're doing them a favor. I'm also all for you showing how much you are like the waves of the ocean, going back and forth which ever way the wind is blowing. Your madness is my entertainment.
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    Should be required to offer refunds. They should also be allowed to provide other compensating options to customers. Let the consumer have choices. This provides potentially mutualistic benefits for both airline companies and the consumer. Most importantly, the consumer would be in charge of their money, not the government regulation nor the business.
    Like (100)
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    No, I don't think airlines have enough cash for this right now, and we can't keep giving them government loans to keep them solvent. I think credit for future flights with no fees for changes is fair, until such a time as those cannot be honored. If at some point the airline becomes insolvent and cannot honor flight credits, then the government may need to step in to ensure refunds to customers. I don't want more bailouts for big businesses when small businesses and individuals are still hurting and waiting for assistance.
    Like (63)
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    Yes; absolutely. The airlines accepted stimulus money so should pay passengers for cancellations. One airline will be laying off thousands in just a couple months; so, they be flush with our tax money.
    Like (61)
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    Yes they should offer cash refunds. Who knows when it will be safe to fly again, maybe 2021 after the vaccine is available. Until then many people are out of work and need the money now, not travel later! And individuals only received $1200 if their income was low enough while airlines received billions and are requesting more, not to mention 2017 tax break legislations large businesses benefited from but unwisely invested to stock buybacks in support of executive compensation. https://www.reuters.com/article/us-health-coronavirus-aviation/u-s-aviation-unions-ask-congress-for-another-32-billion-bailout-idUSKBN23W3IZ
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    They shouldn’t be selling full flights. They shouldn’t be any traveling by plane without social distancing. I’ve flown a lot since 1973 and am appalled at the way people are treated today in airlines. The feeling I get when flying in America is the same I got when I had to ride a public bus in Guatemala - jammed together, sharing the bus with poultry & livestock while being stuffed in it like sardines. Social Distancing will never happen. So any flights canceled MUST BE REFUNDED
    Like (37)
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    Good business and common sense.
    Like (29)
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    The fact this is even a question is ridiculous. Where will America’s Big Business Greed End?
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    Why is this a question? Every other service dose. Airlines are a service industry like any other.
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    Number one....I don't know why anyone would want to fly at this particular time in history.......being enclosed for hours in a capsule of recirculated air seems like a death wish. Number two....even before the days of Covid, there were regulations in place that you did NOT receive a refund if you canceled your flight after so many days, was there not? Why would this change.... we as a population have been OK with these restrictions in the past, when the airlines were thriving....again, why should it change?
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    Refunds for cancelled flights should be the norm & would encourage sick people to back out without financial repercussions. Because the flights are not full, airlines should keep a wait list to bump people onto the flight once someone cancels. A win for everyone!
    Like (21)
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    The airlines received billions in tax payer bailouts, so yes they should be required to use some of those billions to provide refunds to the people,
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    If I purchase a product and for any reason the company cannot deliver the product, then I am entitled to a refund using the same method of payment I used for the purchase. It’s highly unlikely I used cash during the pandemic but a credit card refund is perfectly reasonable. I do not see why I should be forced to accept future travel as I am immunocompromised and do not normally travel. It’s fine to offer but I should be able to refuse.
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    We need to do everything we can to dismantle airline monopolies. If this punches them in the gut then yippie
    Like (17)
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    From my POV the pandemic falls under the category of “force majeur”, similar to a hurricane or an earthquake which, while predictable to some degree, operate completely outside our ability to affect them in any way. Every one of us, including our corporate and government institutions, is completely unable to directly affect the occurrence of the virus. Our only influence is over how we respond to it. While I am a severe critic of much about corporations and the corporate oligarchy, the role of airlines and other businesses in maintaining some semblance of our economy and way of life can’t be minimized or disregarded. If we want to return to some similar, though likely severely changed, way of doing things in our country when the pandemic is over, we must bend where we can to ensure some of those contributors to our national economic engine survive intact, if possible.
    Like (14)
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    Absolutely. Why should they keep the money? If flights are cancelled on airlines’ decision then they need to refund the money to their customer.
    Like (12)
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    The airlines got “bailed out” they should definitely refund $ to people who were unable to fly due to COVID-19
    Like (11)
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    They paid cash they should get cash when the flight is cancelled from no fault of theirs.
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    Other businesses that don't deliver the product ordered must return the fee. Why should airlines be any different.
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    Not all of us fly on a regular basis. To penalize those of us who don’t and have flights canceled through no fault of our own is theft when our costs are not reimbursed and we are unable to use what the airlines consider compensation. I’ve been there before, which is part of why I don’t fly unless absolutely necessary.
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    Of course they should refund passengers.
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