This bill would require the Dept. of Veterans Affairs (VA) to develop a plan to ensure that all calls, texts, or other communications received by the Veterans Crisis Line (VCL) are answered in a timely manner by a person. The plan would also ensure that communications to the VCL are answered in a manner consistent with the guidance of the American Association of Suicidology.
The VA would create a quality assurance process that includes performance indicators and objectives measuring the responsiveness and performance of the VCL and backup call centers. It would also provide a timeline for when those objectives will be achieved.
Within 180 days of this bill’s enactment the VA would be required to submit its plans to the committees responsible for veterans’ affairs in both chambers of Congress.