This bill would prohibit the Dept. of the Treasury from paying a bonus, award, or similar cash payment to an Internal Revenue Service (IRS) until it develops and approves a comprehensive customer service strategy. The Treasury Inspector General for Tax Administration would review and approve the strategy, then submit it to Congress.
The customer service strategy would be required to include:
Appropriate telephone and correspondence levels of service;
An assessment of which services the IRS can shift to self-service options;
Proposals to improve customer service over the short-term, the medium-term, and long-term.