When a servicemember is killed or wounded serving overseas, their family is under tremendous strain. There’s no reason to make these situations harder by allowing companies to impose penalties for cancelling no-longer needed services on grieving military families. Making this allowance for families that have made great sacrifices for the U.S. is a drop in the bucket to large phone, cable, and internet companies — and it’s the right thing to do.
Phone, cable, and internet companies rely on the steady revenue from contracts to keep their businesses solvent. While military families’ losses are tragic, they don’t nullify legally binding contracts — so, unfortunately, they still need to pay early termination fees and applicable penalties like any other customers if they end phone, cable, or internet contracts early.